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FAQ (frequently asked questions) page:
The best way to reach is us is by email at customerservice@usa1inkjets.com.
1. How can I track my order?
Click here to track your order using your email address & login password
Click here to track your order using your order number and shipping zip code
2. Why haven't I received my order yet?
You can track your order anytime by following the instructions above.
Majority of our
orders are shipped via USPS Priority service which will be delivered within 2 to
3 business days in continental
United States.
In order to keep our cost low or ensure delivery of your product we may ship
orders via USPS first class or UPS ground. These non Priority packages are
delivered within 3-7 business days (do not include Saturday & Sunday) after the
order is placed.
If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.
3. Why there is no phone number on your website?
To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.
4. Why haven't I received an email confirming my order?
When your order
has successfully processed, you will see an order confirmation number on the
receipt page.
This number, which is also emailed to you when your order is placed, confirms
that your order has been processed successfully. If you did not receive an order
confirmation, please contact one of our
customer service reps who will confirm that your order was successfully
placed with us and if not, assist you in completing your order. Please include a
call back number and the best time to reach you.
If you never received a confirmation email from us, please check your spam filters or with your ISP (internet service provider), to ensure that you are allowing emails from our website.
5. My inkjet or toner doesn’t work. What do I do now?
Here are some tips
for you to try before contacting our customer service center. After you have
tried all of the following, and your inkjet/toner cartridge still doesn’t work,
please contact us via email at
customerservice@usa1inkjets.com and we will help you to exchange the product in
question. In addition to contacting our customer service center, please visit
our
Customer Service page.
Some important notes:
Please ensure to remove the protective clip and/or the tape
over the print head prior to installing the ink
cartridge into your printer.
After
installing the cartridge,
run up to
three (3) print head cleaning cycles (see your printer manual or help). This
keeps the nozzles clean and ensures optimal print quality.
To improve print quality, place the ink cartridge print-head on a moistened
towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat
process 2-3 times until ink begins to flow.
Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window.
Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Reinstall the cartridge and attempt to print.
6. Why does my order show that it is cancelled?
Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include:
- Items not available or out of stock
- Difficulty in processing your payment
information
- Cannot ship to address provided
- Duplicate order was placed
- Cancelled due to customer request, prior to
shipping
- Unable to verify an order
In most cases, we
will make an attempt to contact you before canceling your order.
7. What if my package is lost?
If you have not
received your order within 15 business days from the day your order was shipped,
please contact our customer service center.
We will provide you with a USPS claim form, and once the claim form is completed
and returned to us, we can reship or refund your order.
Please make sure to check with your local USPS and apartment management to
ensure your package has not been delivered to a different unit in your apartment
complex. We are not responsible for lost or stolen packages within apartment
complex.
8. How do I find ink for my printer?
You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.
9. I need expedited delivery; how do I do request that?
Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email customerservice@usa1inkjets.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.
10. How do I pay for my order?
After you have chosen the items you wish to purchase, click the blue "Checkout" button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information.
- Visa
- MasterCard
- American Express
- Discover
- Paypal and Paypal eCheck
- Debit Cards with Visa or MasterCard logos
Sorry we do not except check or money orders
11. How can I receive coupon codes?
You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.
12. What can I do if I ordered the wrong cartridges?
If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at customerservice@usa1inkjets.com explaining that you need to cancel the incorrect order.
If the product
hasn't already shipped, we will cancel the incorrect order and ship your correct
order only.
If your order has shipped, or you receive your order and realize you ordered the
wrong product, please contact our customer service center at
customerservice@usa1inkjets.com to make arrangements to return the incorrect
order/cartridges back to us. Please make sure to place a separate order for the
correct cartridges, we will take care of your incorrect order regardless.
13. What can I do if I received the wrong cartridges or some else’s order?
Please contact us at customerservice@usa1inkjets.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.
14. How do I receive a return authorization (RMA)?
In order to receive an RMA, please contact our customer service center at customerservice@usa1inkjets.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.
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